Controlling member access
Company account managers play a pivotal role in gate-keeping who can use the account. Managers have the ability to invite new members and managers and remove the access of older members.
Inviting members
To invite new members to join the company account, navigate to the company account's home screen and press the invite members button.
This will create and display a link that can be used by people to join the company account. The link is unique to the company.
Methods to send the invitation
There are several ways to send out the invitation to the rest of the company.
To do this, copy the message after pressing the Invite Members button and paste the invitation link to a select invitation method.
Suggested methods:
Through an email to everyone at the company that should be invited
As a post on an internal messaging channel (Meta Workplace, Slack, Microsoft Teams, etc)
Using a QR-code generator, connect the link to it and print out the QR code for members to scan to join.
How members join the account
How members join the company account after being invited depends on if they are new to Hopp and how they choose to open the invitation link.
Click the button below to read more about how members accept the invitation.
Configuring member access
Managing access and roles within a company account is simple. Please note, at least one manager is required for administrative purposes.
Having more than one account manager is recommended so members can access one when the other is unavailable.
After members have joined the account, managers have the ability to change their roles or remove them as a member. Just click on the member in the member's list to see the configuration options.
Account and payments
Company account managers can manage the account's details and payment methods.
Editing settings
To edit the settings, use the Hopp app, open the company account, and then press the Edit button in the top right corner.
Now, the company's details can be changed.
The invoice info field is used to add info that needs to be displayed on the invoices sent at the end of the month.
Multiple email recipients
More than one email recipient can be added by adding a semi-colon (;) in between each email address.
Changing payment method
Click on the Payment Method section to select a new card for the company account payments.
Deleting or deactivating a company account is currently not possible in the app. Contact customer support to have an account deactivated.
Payments
When a company account is set up, a single card (debit or credit) is used as the account payment method. This means that all rides, by all members, are charged to that card.
On the 26th of each month, an email is sent to the address an email is sent to the email address added to the company details. This email contains an overview of the member's usage of the account over the month.
Invoices are attached to the email with all the necessary accounting details and a more detailed breakdown of the individual usage by the company account members.
Hopp operates a franchise model, with each region operated by a separate company. This means that if members use the company account to Hopp in many places the managers will receive invoices from several different companies at the end of the month.
Example: The account is used in City A and City B. At the end of the month two invoices are sent, one from each city.
Monthly Payments
For a more structured payment approach, managers can opt for monthly payments. With this method, charges are consolidated and paid once per month. Invoices detailing the charges are sent on the 26th of each month.
To activate monthly payments, managers need to reach out to their local franchise operator to be approved.