Controlling member access
Company account managers play a key role in controlling who can use their account. They can invite new members or managers, remove access for existing members when needed, set restrictions and spending limits.
Inviting members
To invite new members to join the company account,
Open the Wallet.
Select your company account.
Tap Members.
Tap Invite in the upper right corner to generate a unique link for your company account. Share this link with the people you want to add to the company account.
Sharing the invitation
There are several ways to share the invitation with your company.
Once you tap Invite, the company account’s unique invite link is automatically copied to your clipboard. You can then paste it wherever you want to share it.
Suggested methods:
Email — Send the link to everyone who should be invited.
Internal messaging platforms — Post the link in channels such as Slack, Microsoft Teams, or Meta Workplace.
QR code — Use the QR-code provided in the Company account web version, print it or display it for employees to scan and join easily.
Click here to read more about how members accept the invitation.
Configuring member access
To manage and configure members select Members.
Managing access and roles within a company account is simple. Please note, at least one manager is required for administrative purposes.
Having more than one account manager is recommended,
in case one manager is unavailable.
After members have joined the account, managers have the ability to change their roles or remove them as a member. Just click on the member in the member's list to see the configuration options.
Set usage restrictions for a company account
Managers of the account can set restrictions for time, location, vehicle types and spending limit( only available in web version atm).
To configure usage restrictions, first open the menu in the app and select the Wallet and from their click on usage restrisction to open the configuration menu.
Where
At the top, you can configure where the account users are allowed to use Hopp.
By default, it is set to everywhere but can be changed to specific locations or countries.
When
Configure when during the day and which weekdays users are allowed to use the account.
Configure specific timeframes
Default configurations are set for all day, every day, but specific days can be selected.
When setting a customer time for a day, there is the option of Updating all days. If the button is pressed, it will set all days as the customer timeframe.
What
Restrictions can be set for which type of vehicle is allowed: Scooters, Cars or Taxis.
Availability of these vehicle groups is dependant on location.
Account and payments
Company account managers can manage the account's details and payment methods.
Editing settings
To edit the settings, use the Hopp app, open the company account, and then press the Edit button in the top right corner.
Now, the company's details can be changed.
The invoice info field is used to add info that needs to be displayed on the invoices sent at the end of the month.
You can add more than one email by pressing space or enter
Example 1: [email protected] [email protected]
Example 2: [email protected] [email protected]
Changing payment method
Click on the Payment Method section to select a new card for the company account payments.
Deleting or deactivating a company account is currently not possible in the app. Contact customer support to have an account deactivated.
Payments
When a company account is set up, a single debit or credit card is added as the payment method. All rides taken by members of the account are charged to this card.
On the 26th of each month, an email is sent to the address listed in the company details. This email includes an overview of the account’s usage for the month.
Invoices are attached to the email and contain all the necessary accounting details, along with a detailed breakdown of each member’s individual usage.
Hopp operates a franchise model, with each region operated by a separate company. This means that if members use the company account to Hopp in many places the managers will receive invoices from several different companies at the end of the month.
Example: The account is used in City A and City B. At the end of the month two invoices are sent, one from each city.
Monthly Payments
For a more structured payment approach, managers can opt for monthly payments. With this method, charges are consolidated and paid once per month. Invoices detailing the charges are sent on the 26th of each month.
To activate monthly payments, managers need to reach out to their local franchise operator to be approved.