Controlling member access
Company account managers play a key role in controlling who can use their account. They can invite new members or managers, remove access for existing members when needed, set restrictions and spending limits.
Inviting members through the web version
To invite new members to join your company account, click the Invite button.
A pop-up window will appear with a QR code and a direct link to your company account in the app. You can share either option with your team to help them join quickly.
Sharing the invitation
There are several ways to share the invitation with your company.
Once you tap Invite, the company account’s unique invite link is automatically copied to your clipboard. You can then paste it wherever you want to share it.
Suggested methods:
Email — Send the link to everyone who should be invited.
Internal messaging platforms — Post the link in channels such as Slack, Microsoft Teams, or Meta Workplace.
QR code — Use the QR-code provided print it or display it for employees to scan and join easily.
Click here to read more about how members accept the invitation.
Configuring member access in the web version
After members have joined the account, managers have the ability to change their roles or remove them as a member. Just click on the member in the member's list to see the configuration options.
Please note, at least one manager is required for administrative purposes.
Having more than one account manager is recommended,
in case one manager is unavailable.
Set usage restrictions for a company account
Managers of the account can set restrictions for time, location, vehicle types and spending limit.
Click Edit on the right side of Usage Restrictions.
A panel will appear where you can modify the usage settings for your company account.
Where
Hopp is available in many countries and cities. You can allow your members to use Hopp in all available locations by selecting “Everywhere,” or limit access to specific locations by clicking Edit next to “Specific locations.”
When
As a manager, you can configure whether your members can ride every day, only on weekdays (Monday–Friday), or restrict access to specific days and times during the day.
What
As a manager, you can choose which vehicle types your members are allowed to use — scooters, cars, or taxis. Keep in mind that some services may only be available in specific areas.
Monthly spending limit
As a manager, you can set a monthly spending limit for your members. This means each member can only ride until they reach the set monthly amount.
Account and payments
Company account managers can manage the account's details and payment methods.
Editing settings
To edit your company settings — such as changing or adding email addresses, updating your business ID, address, or invoice information — click Edit in the top-right corner of the screen.
Once in edit mode, you can update your company details as needed.
Note: The Invoice Info field is used to add any details that should appear on the invoices sent at the end of each month.
Multiple Email Addresses in the web version
To add multiple email addresses, enter them in the
field and separate each address with a comma.
Example 1: [email protected], [email protected]
Changing payment method in the web version
At the moment, all payment changes must be made in the Hopp app.
When you click Edit next to your credit card in the web version, a pop-up window will appear with a QR code. Scan the code to open your wallet in the Hopp app, where you can update your payment method.
For more details, read how to change your payment method in the app.
Deleting or deactivating a company account is currently not possible.
Contact customer support to have an account deactivated.
Payments
When a company account is set up, a single debit or credit card is added as the payment method. All rides taken by members of the account are charged to this card.
On the 26th of each month, an email is sent to the address listed in the company details. This email includes an overview of the account’s usage for the month.
Invoices are attached to the email and contain all the necessary accounting details, along with a detailed breakdown of each member’s individual usage.
Hopp operates a franchise model, with each region operated by a separate company. This means that if members use the company account to Hopp in many places the managers will receive invoices from several different companies at the end of the month.
Example: The account is used in City A and City B. At the end of the month two invoices are sent, one from each city.
Monthly Payments
For a more structured payment approach, managers can opt for monthly payments. With this method, charges are consolidated and paid once per month. Invoices detailing the charges are sent on the 26th of each month.
To activate monthly payments, managers need to reach out to their local franchise operator to be approved.