How do I purchase a Hopp Pass?
Open the Hopp app and tap the circle in the bottom-left corner.
Select “% Hopp Passes.”
Choose the pass that suits you best. Please note that the available pass types may vary depending on your location.
Read the terms and conditions of the pass, then tap Buy.
Complete the payment process by selecting Buy Now.
Where are Hopp Passes valid?
Passes are only valid in the area where they are purchased.
How do I use a Hopp Pass?
Once you purchase a Hopp Pass, it is automatically set as your payment method. If a different payment method was used on a previous trip, you will manually have to select the Hopp Pass again as the payment method.
Is there an unlock fee when using a Hopp Pass?
No, the unlock fee is waived when you use a Hopp pass
Can I get a refund for a Hopp Pass?
No, Hopp Passes are non-refundable.
Can I use the Hopp pass for a group ride?
Your Hopp pass will only be applied to the first vehicle rented in a group ride. Any additional rentals will be charged to the primary payment method.
Where can I find the terms and conditions for the passes?
All information about prices and terms for Hopp Passes can be found during the purchase process.