Can I select multiple drop-off locations?
Yes, you can select multiple drop-off locations by tapping “Add Stop” in the top-right corner when entering your addresses.
Do I get notifications about my ride?
Yes, you will be informed about the status of your ride as it goes along. Updates are displayed in the app, and important info is sent as notifications.
Make sure to have Notifications turned on for the Hopp app.
Worried you won't be seen? are you in a hard-to-find spot?
You can text or call your driver to give specific pickup instructions.
How many people can be together in a car?
When you book a car, you have the entire car for yourself.
The number of passengers in the vehicle is based on the type of car you are hiring.
You can always see how many seats are available on the confirmation screen in the app.
Did you experience an issue during your ride?
If you experienced an issue with your ride or would like to report a problem, please contact us through the in-app chat support.
Your feedback helps us improve the app and provide a better experience for everyone. If you encounter a software issue, screenshots or screen recordings are extremely helpful and allow us to investigate and resolve problems much faster.