If you see two charges for a single ride, you first must verify if this is the case or not.
Pre-authorization check
A pre-authorization check may be placed on your card and it will show up as "pending" on your bank statement. A pre-auth check is not an actual charge and will be released.
Read more about it in this article.
As of September 2023, the pre-auth per currency is as follows:
800 ISK for scooters and 3000 ISK for cars
5 EUR
5 USD
15 PLN
60 SEK
50 DKK
60 NOK
3000 HUF
Charged twice for same amount
If you see the same amount charged twice and you are certain one of them isn't a per-auth hold then you should reach out to customer support via the app and we'll check it out.