If you see two charges for a single ride, you first must verify if this is the case or not.
Pre-authorization check
A pre-authorization check may be placed on your card and it will show up as "pending" on your bank statement. A pre-auth check is not an actual charge and will be released.
Read more about it in this article.
As of September 2023, the pre-auth per currency is as follows:
800 ISK for scooters and 3000 ISK for cars
3 - 10 EUR
5 USD
5 CHF
15 PLN
50 DKK
60 SEK
1500-3000 HUF
Charged twice for same amount
If you see the same amount charged twice and you are certain one of them isn't a per-auth hold then you should reach out to customer support via the app and we'll check it out.