# Hopp Support Center

> Support Center

## Hopp support

- [Get in touch](https://support.hopp.bike/en/articles/570052-get-in-touch.md): This guide shows how to contact Hopp Support via in-app chat, email, or phone, along with our opening hours.
- [Opening hours](https://support.hopp.bike/en/articles/420123-opening-hours.md)

## General

- [Signing up and logging in](https://support.hopp.bike/en/articles/109145-signing-up-and-logging-in.md): These are instructions for setting up and logging in to Hopp. Create account using Apple ID, Google account or phone number.
- [Linking accounts](https://support.hopp.bike/en/articles/133347-linking-accounts.md): Social login is now an option \(Apple ID, Google account\) Link accounts together to merge trip history and user data with different accounts.
- [Zones, area, and map](https://support.hopp.bike/en/articles/114001-zones-area-and-map.md): Read more about the function and meaning of the different zones and areas shown on the map.
- [Using the wallet](https://support.hopp.bike/en/articles/109686-using-the-wallet.md): The wallet is where payment methods such as cards and company accounts are managed.
- [Ride history and receipts](https://support.hopp.bike/en/articles/109322-ride-history-and-receipts.md): See your ride history, ride details and receipts in the app. Download receipts / invoices / bills as PDF files or share directly.
- [Log out of a user account](https://support.hopp.bike/en/articles/109681-log-out-of-a-user-account.md)
- [Terms of service & Privacy policy](https://support.hopp.bike/en/articles/109198-terms-of-service-privacy-policy.md)
- [Deleting a user account](https://support.hopp.bike/en/articles/109650-deleting-a-user-account.md): A user account can be deleted directly in the Hopp app.
- [Hopp Passes](https://support.hopp.bike/en/articles/258925-hopp-passes.md): Hopp Passes allow you to purchase prepaid minutes at a better price.
- [Temporary holding fee](https://support.hopp.bike/en/articles/109688-temporary-holding-fee.md): A temporary hold holding fee may be placed on your card. This isn't a charge, and the amount is released immediately after the ride ends.
- [How much does it cost to Hopp?](https://support.hopp.bike/en/articles/108717-how-much-does-it-cost-to-hopp.md): Prices for Hopping vary based on country, currency, and vehicle type.
- [Why was I charged twice for one ride?](https://support.hopp.bike/en/articles/109199-why-was-i-charged-twice-for-one-ride.md): Check your bank statement and verify if the charges are pre-auth holds or faulty charges.
- [Can a new account be created using the phone number of a deleted account?](https://support.hopp.bike/en/articles/109682-can-a-new-account-be-created-using-the-phone-number-of-a-deleted-account.md)
- [Can I buy a used scooter from Hopp?](https://support.hopp.bike/en/articles/109693-can-i-buy-a-used-scooter-from-hopp.md): Hopp doesn't sell single used scooters, but you can enquire about opening a Hopp scooter franchise.
- [Can an account with unpaid debt be deleted?](https://support.hopp.bike/en/articles/109685-can-an-account-with-unpaid-debt-be-deleted.md)

## Company account

- [Creating a company account](https://support.hopp.bike/en/articles/94271-creating-a-company-account.md): Here’s how to set up your company account and add a payment method.
- [Managing Your Company Account in the App](https://support.hopp.bike/en/articles/94273-managing-your-company-account-in-the-app.md): A company account can be managed either through the app or via the web version. Managers can invite employees to join the company account, set restrictions on when and where it can be used, as well...
- [Managing Your Company Account in your browser](https://support.hopp.bike/en/articles/429471-managing-your-company-account-in-your-browser.md): Company account administrators can now manage their account in the Hopp Portal web version.
- [Joining and using the company account](https://support.hopp.bike/en/articles/94275-joining-and-using-the-company-account.md): This guide explains how employees join the company account and use it to pay for their rides.
- [Can I use a company account to purchase Hopp passes?](https://support.hopp.bike/en/articles/249573-can-i-use-a-company-account-to-purchase-hopp-passes.md)

## Scooters

- [How to start renting a scooter](https://support.hopp.bike/en/articles/109058-how-to-start-renting-a-scooter.md): This is how you rent scooters using the Hopp app
- [Pausing a scooter ride](https://support.hopp.bike/en/articles/109062-pausing-a-scooter-ride.md): This is how you pause a ride on a scooter.
- [How to start a group ride for scooters](https://support.hopp.bike/en/articles/109063-how-to-start-a-group-ride-for-scooters.md): This is how you start a scooter group ride.
- [Cruising mode on scooters](https://support.hopp.bike/en/articles/109689-cruising-mode-on-scooters.md): In the app you can set a 15km/h speed limit for the scooters
- [Reporting poorly parked vehicles](https://support.hopp.bike/en/articles/109694-reporting-poorly-parked-vehicles.md): You can report poorly parked vehicles right in the Hopp app.
- [How fast does the scooter go?](https://support.hopp.bike/en/articles/114005-how-fast-does-the-scooter-go.md)
- [Can I see a picture of where the last user parked?](https://support.hopp.bike/en/articles/108715-can-i-see-a-picture-of-where-the-last-user-parked.md)
- [Rider weight limit of scooters](https://support.hopp.bike/en/articles/109692-rider-weight-limit-of-scooters.md): The scooters are rated for 100kg maximum load but people vary in size and weight and heavier people can use the scooters.
- [Can I leave the service area on a scooter?](https://support.hopp.bike/en/articles/114003-can-i-leave-the-service-area-on-a-scooter.md)
- [Why can’t I rent/ unlock a scooter that I find on the street?](https://support.hopp.bike/en/articles/696122-why-can-t-i-rent-unlock-a-scooter-that-i-find-on-the-street.md)

## Car sharing

- [Getting started with Hopp cars](https://support.hopp.bike/en/articles/109200-getting-started-with-hopp-cars.md): Hopp cars are a reliable mode of transport for people living a car-free lifestyle.
- [Adding a driving license](https://support.hopp.bike/en/articles/109183-adding-a-driving-license.md): The Hopp app will automatically register and verify driving licenses.
- [Reserving a car](https://support.hopp.bike/en/articles/109133-reserving-a-car.md): This is how you reserve a car before unlocking it.
- [Turning the car on/off](https://support.hopp.bike/en/articles/135541-turning-the-car-on-off.md): If you can't turn off the car or lock the doors try these things.
- [Locking the car during a ride](https://support.hopp.bike/en/articles/109128-locking-the-car-during-a-ride.md): Starting the ride unlocks the car, pausing the ride locks it without ending the ride.
- [Wolkswagen ID3 🚗](https://support.hopp.bike/en/articles/495147-wolkswagen-id3.md): Here you will find practical information about using the Wolkswagen ID3.
- [What do I do when the car is running out of battery?](https://support.hopp.bike/en/articles/133357-what-do-i-do-when-the-car-is-running-out-of-battery.md): Ending rides below 5% charge or with less than 15km distance remaining will result in a fine.
- [Can I end the car- ride outside of the service area?](https://support.hopp.bike/en/articles/109132-can-i-end-the-car-ride-outside-of-the-service-area.md): Ending car rides outside of the operating zone is not permitted.
- [Can I use a digital driver's license in the Hopp app?](https://support.hopp.bike/en/articles/113654-can-i-use-a-digital-driver-s-license-in-the-hopp-app.md)
- [Are cars insured?](https://support.hopp.bike/en/articles/154802-are-cars-insured.md): All Hopp cars are insured. Driver liability varies between locations.
- [Can I charge a car while renting?](https://support.hopp.bike/en/articles/135536-can-i-charge-a-car-while-renting.md): Customers can't charge regular cars,
- [Can I park in parking garages?](https://support.hopp.bike/en/articles/109137-can-i-park-in-parking-garages.md)
- [What happens if I get a traffic ticket?](https://support.hopp.bike/en/articles/154805-what-happens-if-i-get-a-traffic-ticket.md)
- [Can I bring a pet into the car?](https://support.hopp.bike/en/articles/154806-can-i-bring-a-pet-into-the-car.md)
- [Do free minutes work for cars?](https://support.hopp.bike/en/articles/154807-do-free-minutes-work-for-cars.md)
- [Can I drive a car outside the city?](https://support.hopp.bike/en/articles/610785-can-i-drive-a-car-outside-the-city.md)
- [Why can’t I rent some cars that I find on the street?](https://support.hopp.bike/en/articles/696095-why-can-t-i-rent-some-cars-that-i-find-on-the-street.md)
- [What to do in case of an accident in Reykjavik?](https://support.hopp.bike/en/articles/109138-what-to-do-in-case-of-an-accident-in-reykjavik.md): A service called Árekstur.is takes care of all things in case of an accident.
- [What are the fines for the car sharing in Reykjavik?](https://support.hopp.bike/en/articles/109127-what-are-the-fines-for-the-car-sharing-in-reykjavik.md): You can get fined for braking the rules and more.
- [Where can I park a car in Reykjavik?](https://support.hopp.bike/en/articles/109136-where-can-i-park-a-car-in-reykjavik.md)
- [Types of cars available in Reykjavik](https://support.hopp.bike/en/articles/154796-types-of-cars-available-in-reykjavik.md): Cars that are available for rent in Reykjavík, Iceland.
- [Renting a Cargo van \(ID buzz\)](https://support.hopp.bike/en/articles/135616-renting-a-cargo-van-id-buzz.md): Hopp has 3 cargo vans available in Reykjavík as of Feb 2024.
- [What are the dimensions of Cargo vans?](https://support.hopp.bike/en/articles/135529-what-are-the-dimensions-of-cargo-vans.md): The Cargo vans that are available are of the model VW ID Buzz.
- [How to Verify Your Digital Driving Licence in the Hopp App](https://support.hopp.bike/en/articles/699943-how-to-verify-your-digital-driving-licence-in-the-hopp-app.md): We now accept digital driving licences. Follow the steps below to verify your licence and start renting cars with Hopp.

## Taxis

- [How to book a Hopp taxi](https://support.hopp.bike/en/articles/109144-how-to-book-a-hopp-taxi.md): Instructions for riding with Hopp taxi.
- [How can I pre-book Taxis?](https://support.hopp.bike/en/articles/696117-how-can-i-pre-book-taxis.md)
- [Types of rides on Hopp Taxi](https://support.hopp.bike/en/articles/611478-types-of-rides-on-hopp-taxi.md): Hopp Taxi offers several options to suit different needs and preferences:
- [Hopp Taxi fares and pricing](https://support.hopp.bike/en/articles/109141-hopp-taxi-fares-and-pricing.md): Prices are calculated dynamically based on various factors.
- [How do I contact my driver directly?](https://support.hopp.bike/en/articles/109143-how-do-i-contact-my-driver-directly.md)
- [Can I select multiple drop-off locations?](https://support.hopp.bike/en/articles/809288-can-i-select-multiple-drop-off-locations.md)
- [Did you experience an issue during your ride?](https://support.hopp.bike/en/articles/809339-did-you-experience-an-issue-during-your-ride.md)
- [Will I receive updates about my taxi ride?](https://support.hopp.bike/en/articles/809315-will-i-receive-updates-about-my-taxi-ride.md)
- [How many passengers can ride in a Hopp Taxi?](https://support.hopp.bike/en/articles/809338-how-many-passengers-can-ride-in-a-hopp-taxi.md)
- [Are you in a hard-to-find pickup location?](https://support.hopp.bike/en/articles/809340-are-you-in-a-hard-to-find-pickup-location.md)

## Íslenska

- [Setja upp Hopp notendaaðgang](https://support.hopp.bike/en/articles/109215-setja-upp-hopp-notendaadgang.md): Svona setur þú upp Hopp notendaaðganginn þinn.
- [Svæði og kort](https://support.hopp.bike/en/articles/130471-svaedi-og-kort.md): Í appinu eru mismunandi svæði sem veita afslátt, hægja á farartæki og fleira.
- [Ferðasaga og kvittanir](https://support.hopp.bike/en/articles/109387-ferdasaga-og-kvittanir.md): Í Hopp appinu er hægt að finna ferðasögu og kvittanir fyrir hverja ferð. Hægt er að sækja kvittun / reikning / nótu sem PDF skrá.
- [Hvað kostar að nota Hopp?](https://support.hopp.bike/en/articles/109216-hvad-kostar-ad-nota-hopp.md): Verðskrá Hopp er mismunandi eftir löndum, gjaldmiðlum og farartækjum.
- [Afhverju var rukkað tvisvar fyrir eina ferð?](https://support.hopp.bike/en/articles/109217-afhverju-var-rukkad-tvisvar-fyrir-eina-ferd.md): Af og til eru sett biðgjöld \(e. Pre-authorization\) á kort þegar viðskiptavinir nota Hopp.
- [Tengja aðganga saman](https://support.hopp.bike/en/articles/143404-tengja-adganga-saman.md): Innskráning með Apple og Google er í boði. Hægt er að tengja aðganga saman og flytja þannig kort og ferðasögu á milli.
- [Almennar spurningar og svör](https://support.hopp.bike/en/articles/108718-almennar-spurningar-og-svor.md): Spurningar og svör fyrir almennri notkun á þjónustum Hopp.
- [Hopp passar](https://support.hopp.bike/en/articles/258728-hopp-passar.md): Hopp passa gerir þér kleift að kaupa fyrirframgreiddar mínútur á hagstæðara verði.
- [Stofna fyrirtækjareikning](https://support.hopp.bike/en/articles/106538-stofna-fyrirtaekjareikning.md): Svona eru fyrirtækjareikningar stofnaðir og greiðslumáta bætt við.
- [Umsjón með fyrirtækjareikning í appinu](https://support.hopp.bike/en/articles/106542-umsjon-med-fyrirtaekjareikning-i-appinu.md): Stjórnendur fyrirtækjareikninga geta boðið starfsmönnum í reikninginn og sett notkunarreglur fyrir stað og stund í appinu og í vefútgáfu
- [Umsjón með fyrirtækjareikningum í vefútgáfu](https://support.hopp.bike/en/articles/429559-umsjon-med-fyrirtaekjareikningum-i-vefutgafu.md): Nú geta stjórnendur fyrirtækjareiknings haft umsjón með reikningnum í Hopp Portal vefútgáfu.
- [Samþykkja boð og notkun fyrirtækjareikninga](https://support.hopp.bike/en/articles/106543-samthykkja-bod-og-notkun-fyrirtaekjareikninga.md): Svona samþykkja starfsmenn boð í fyrirtækjareikning og nota reikninginn til að greiða fyrir ferðir sína.
- [Stilla takmarkanir á notkun fyrirtækjareiknings](https://support.hopp.bike/en/articles/111067-stilla-takmarkanir-a-notkun-fyrirtaekjareiknings.md): Hægt er að takmarka notkun við ákveðin svæði, ákveðna tíma dags og gerð fararmáta.
- [Rammasamningar ríkisins fyrir Hopp](https://support.hopp.bike/en/articles/110308-rammasamningar-rikisins-fyrir-hopp.md): Leiðbeiningar fyrirtækjareikninga Hopp fyrir aðila að rammasamningum ríkisins.
- [Get ég notað fyrirtækjareikning til að kaupa Hopp passa?](https://support.hopp.bike/en/articles/249576-get-eg-notad-fyrirtaekjareikning-til-ad-kaupa-hopp-passa.md)
- [Að byrja ferð á rafskútu](https://support.hopp.bike/en/articles/109218-ad-byrja-ferd-a-rafskutu.md): Svona byrjar þú að leiga Hopp rafskútu.
- [Setja rafskútu á pásu](https://support.hopp.bike/en/articles/109219-setja-rafskutu-a-pasu.md): Svona setur þú ferð á rafskútu á pásu.
- [Hópferðir fyrir rafskútur](https://support.hopp.bike/en/articles/109220-hopferdir-fyrir-rafskutur.md): Svona byrjar þú hópferð á Hopp rafskútum.
- [Almennar spurningar um rafskútur](https://support.hopp.bike/en/articles/108720-almennar-spurningar-um-rafskutur.md): Almennar spurningar og svör fyrir rafskútur.
- [Byrja að nota Deilibíla frá Hopp](https://support.hopp.bike/en/articles/109230-byrja-ad-nota-deilibila-fra-hopp.md)
- [Bæta við ökuskírteini](https://support.hopp.bike/en/articles/109231-baeta-vid-okuskirteini.md): Svona bætir þú við ökuskírteini í Hopp appinu.
- [Hvernig á að taka frá Deilibíl](https://support.hopp.bike/en/articles/109232-hvernig-a-ad-taka-fra-deilibil.md): Það kostar 30kr á mínútuna að taka frá Deilibíl.
- [Læsa bíl í miðri ferð](https://support.hopp.bike/en/articles/109233-laesa-bil-i-midri-ferd.md): Svona læsir þú Hopp bíl og setur hann á pásu í leiðinni.
- [Sektir fyrir Deilibíla](https://support.hopp.bike/en/articles/109234-sektir-fyrir-deilibila.md)
- [Má enda ferð utan svæðis?](https://support.hopp.bike/en/articles/109235-ma-enda-ferd-utan-svaedis.md)
- [Hvar má leggja Deilibíl?](https://support.hopp.bike/en/articles/109236-hvar-ma-leggja-deilibil.md)
- [Má ég leggja í bílastæðahúsi eða bílskúr?](https://support.hopp.bike/en/articles/109238-ma-eg-leggja-i-bilastaedahusi-eda-bilskur.md)
- [Hvað gerist ef ég lendi í árekstri?](https://support.hopp.bike/en/articles/109237-hvad-gerist-ef-eg-lendi-i-arekstri.md)
- [Almennar spurningar um Deilibíla](https://support.hopp.bike/en/articles/108721-almennar-spurningar-um-deilibila.md): Spurningar og svör fyrir notkun Deilibíla Hopp í Reykjavík.
- [Er hægt að nota rafræn ökuskírteini?](https://support.hopp.bike/en/articles/113658-er-haegt-ad-nota-rafraen-okuskirteini.md)
- [Hleðslan á bílnum er að tæmast, hvað geri ég?](https://support.hopp.bike/en/articles/135535-hledslan-a-bilnum-er-ad-taemast-hvad-geri-eg.md): Viðskiptavinir eru sektaðir fyrir að enda ferð undir 5% hleðslu eða með minna en 15km drægni eftir.
- [Slökkva/kveikja á Deilibíl](https://support.hopp.bike/en/articles/135556-slokkva-kveikja-a-deilibil.md): Ef þú getur ekki kveikt á Deilibíl, prufaðu þessa hluti.
- [Stærð sendibíls \(ID Buzz\)](https://support.hopp.bike/en/articles/135608-staerd-sendibils-id-buzz.md): Sendibílarnir sem Hopp býður upp á eru af gerðinni VW ID Buzz. Sæti fyrir 3 frammí.
- [Má hlaða deilibíla?](https://support.hopp.bike/en/articles/135610-ma-hlada-deilibila.md)
- [Leigja sendibíl \(ID Buzz\)](https://support.hopp.bike/en/articles/135625-leigja-sendibil-id-buzz.md): Hopp er með 3 sendibíla í Reykjavík frá og með febrúar 2024.
- [Má notandi keyra deilibíl út á land?](https://support.hopp.bike/en/articles/610446-ma-notandi-keyra-deilibil-ut-a-land.md)
- [Bóka ferð með Hopp Leigubíl](https://support.hopp.bike/en/articles/109265-boka-ferd-med-hopp-leigubil.md): Svona notar þú Hopp appið til að bóka ferð með leigubíl.
- [Verðskrá leigubíla](https://support.hopp.bike/en/articles/109266-verdskra-leigubila.md): Verðin geta verið breytileg og verð hverrar ferðar er einstakt og reiknað með hliðsjón af mismunandi þáttum.
- [Er hægt að hafa samband við bílstjóra?](https://support.hopp.bike/en/articles/109267-er-haegt-ad-hafa-samband-vid-bilstjora.md): Hægt er að hafa samband við leigubílsstjóra eftir að bílsjóri hefur samþykkt ferðabeðni frá farþegar.
- [Almennar spurningar um leigubíla](https://support.hopp.bike/en/articles/108719-almennar-spurningar-um-leigubila.md): Spurningar og svör tengdum Hopp leigubílum.
- [Tegundir leigubílaferða hjá Hopp](https://support.hopp.bike/en/articles/611499-tegundir-leigubilaferda-hja-hopp.md): Hopp Leigubílar býður upp á nokkra valkosti sem henta mismunandi þörfum og óskum: