All Hopp vehicles operated in Finland are covered by Finnish statutory traffic insurance (liikennevakuutus).

If you were injured, or your property was damaged, by a Hopp e-scooter in Finland, for example as a pedestrian, cyclist or driver, you can claim compensation from the scooter’s traffic insurance.
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Report the claim to Cachet by email: [email protected]

Please include the date, time and place of the incident, the vehicle ID (on the vehicle's QR code sticker) if you have it, and a short description of what happened.