The vehicles sometimes end up in the wrong places, where they might cause problems.
This can be caused by:
Customers parking scooters improperly.
Scooters falling over and blocking walkways.
Vehicles running out of battery in subpar locations.
Employees of Hopp are always on the lookout for poorly parked vehicles. Reporting the locations directly lets us react faster to
Report with app
The best way to report a poorly parked vehicle is directly with the Hopp app.
Open the Hopp app and then open the menu.
From there, press the improper parking section.
Take a photo of the vehicle and press Next to confirm the photo.
It's that simple! Thank you for reporting!
Report via email
Send an email to [email protected] with an image of the vehicle and address.
Any further info helps:
When you found it.
If it has been there for a while.
Description of surroundings and location.